Returns and Right of Withdrawal

1.How do I return an item?

• Within 14 days of delivery, notify us at mertpeko60@gmail.com or via My account > My messages with the subject "Products & orders", including your order number.
• We send you a return code and the designated carrier; returns with this carrier are free of charge.
• Send the item within 10 days of your notice, with its invoice and all parts.
• Your payment is refunded within 14 days of receiving your notice, using the same payment method.

2.Details of the right of withdrawal

The Buyer may withdraw from the contract within 14 days without giving any reason and without paying any penalty. For goods the period starts on the day the Buyer (or a third party other than the carrier designated by the Buyer) receives the goods; for services it starts on the day the contract is concluded. The Buyer may also exercise the right between the conclusion of the contract and delivery.

To withdraw, the Buyer notifies the Seller within the period in writing or via a durable medium (email to mertpeko60@gmail.com, post to Bahçesaray, Konya, or the "My messages" section of the account). The sample withdrawal form on the Returns page may be used.

The Buyer returns the goods within 10 days of the withdrawal notice. If returned with the carrier designated by the Seller, return shipping is paid by the Seller. The Buyer is not liable for changes and deterioration due to normal use of the goods.

The Seller refunds all payments, including delivery costs, within 14 days of receiving the withdrawal notice, using the same payment method and without any cost to the Buyer. Card refunds are made via the payment institution; the time for the refund to appear on the card depends on the bank.

3.Items that cannot be returned

• Goods that are perishable or may expire quickly — including live plants, seedlings and saplings
• Goods whose protective packaging, tape, seal or package has been opened after delivery and whose return is not appropriate for health or hygiene reasons (e.g. opened food products such as saffron)
• Goods prepared to the Buyer's wishes or personal needs (e.g. fertiliser mixes or kits prepared to the Buyer's order)
• Goods that, after delivery, are mixed with other goods by their nature
• Services whose performance has started with the Buyer's approval before the end of the withdrawal period (e.g. consulting visits or reports)
• Goods or services whose price varies with financial market fluctuations outside the Seller's control

Whether an item is covered by the right of withdrawal is also stated on the product page, in the basket and at checkout before you confirm the order.

4.Damaged or defective items

If the goods are defective, the Buyer may, under Article 11 of Law No. 6502, choose to withdraw from the contract, request a price reduction, request free repair, or request replacement with a non-defective equivalent. The Seller is responsible for defects that exist at delivery; the limitation period is two years from delivery.

Damaged packages should be checked in the presence of the courier and a damage report should be drawn up; the Buyer should notify the Seller as soon as possible with photographs.

5.Sample withdrawal form

To: Mert Pektaş, Bahçesaray, Konya, mertpeko60@gmail.com

• I hereby give notice that I withdraw from the contract for the sale of the following goods.
• Order number and order date:
• Delivery date:
• Goods withdrawn:
• Buyer's name and address:
• Refund method (card payments are refunded to the same card):
• Date and (if sent on paper) signature:

6.Complaints

The Buyer may submit complaints and objections to the Consumer Arbitration Committee or the Consumer Court at the Buyer's or the Seller's place of residence, within the monetary limits announced annually by the Ministry of Trade. Mediation is a prerequisite for actions before consumer courts where required by law.