Frequently Asked Questions

Add products to your cart, choose "Proceed to secure checkout", enter your delivery and billing details, then pay by card or bank transfer. You can track your order on the My account page.

Yes. You can pay by credit or debit card in a single payment or instalments, secured by iyzico; we never store your card details. You can also pay by bank transfer; your order is confirmed once the payment arrives.

Before your order ships, members can open a cancellation request under My account > My orders. If you are not a member, just contact us by WhatsApp or phone.

Yes. An account is not required; you can complete your order without signing in. With an account you manage your orders, return requests and coupons in one place.

Enter the code in the “Coupon code” field in the cart or at checkout and apply it; the discount appears in the total. Campaign discounts need no code and are applied automatically in the cart when the conditions are met.

Yes. At checkout choose the “Corporate” invoice type and enter the company title, tax office and tax number. Members can save these under My account > Addresses (billing details) and reuse them on later orders.

Yes. All product prices shown on the site include VAT. Shipping is not included in the product price; it is shown separately in the cart and at checkout before you confirm the order.

Yes. With a credit card you can pay in a single payment or in up to 9 instalments. The instalment options and amounts available for your card are shown on the iyzico payment page before you confirm the payment.

No. Payments are made by credit or debit card (through iyzico) or by bank transfer; we do not offer cash on delivery.

Choose “Bank transfer” at checkout and complete the order; the bank account details are shown on screen after the order is placed. Stock-tracked items are reserved for you for 5 days; your order is confirmed once the payment reaches our account.

Card payments are taken through the licensed payment institution iyzico with 3D Secure verification; your card details are not stored on our site. If you wish, you can save your card on the iyzico payment page and remove saved cards under My account > Saved cards.

We notify you by email when your invoice is issued. If you are a member, you can download it under My account > My orders.

Yes. Only one campaign applies to a product at a time (the most favourable one); your coupon code is then applied to the amount left after the campaign discount. Current campaigns are listed on the Campaigns page.

The estimated dispatch day is shown in the cart and at checkout. In-stock products are handed to the courier by that day for orders whose payment is confirmed.

We ship from Konya to every province in Turkey.

The shipping fee is set per product; each product's fee is calculated according to its packed volume and weight and is shown on the product page. The shipping fees of the products in your cart are added together; the total shipping fee is shown in the cart and at checkout before you confirm the order.

When your order ships, the tracking number is emailed to you. Members can see the shipping status and tracking link under My account > My orders; without an account, use the Track Order page with your order number and email address.

You can use your right of withdrawal within 14 days of delivery; legal exceptions apply to perishable items such as live plants and seedlings and to some products whose packaging has been opened. Details are on the “Returns and Right of Withdrawal” page. Members can open a request under My account > My orders.

Check the parcel on delivery; if it is damaged, have the courier record it. Open a return request with photos under My account > My orders or contact us, and we will arrange a replacement or refund.

After your withdrawal notice we send you a return code and the designated carrier; returns sent with this carrier are free of charge. The item must be sent within 10 days of your notice, with its invoice and all parts.

Your payment is refunded within 14 days of your withdrawal notice reaching us, using the payment method you used for the order; card payments are refunded to the same card.

Some products are sold only in season. If the season has not started yet, the product page shows the date sales begin; out-of-season products cannot be added to the cart.

Tell us what you grow, your plot and any analysis results; we will choose the right seeds, fertiliser or equipment together.

Write to us and we will tell you whether we can source it and roughly how long it will take.

Yes. We answer your questions on dosage, timing and application for the products you buy.

Only members who bought and received the product can write reviews. After your order is delivered, an option to write a review for that order appears under My account > My orders; once moderated, your review is published on the product page as a verified buyer review.

Yes. Use “Notify me when back in stock” on the product page; we send a one-time notice when the product is back in stock.

We listen to your needs in a short initial call, review your situation through a site visit or photos and analysis results, and give you a written recommendation.

It depends on the size of the area, the scope of the topic and whether a site visit is needed. We give a clear quote after the initial call.

Yes. We consult remotely by phone and video call anywhere in Turkey, and plan a site visit when needed.

It is not required, but it is the best starting point for a sound fertilisation programme. If you have results we interpret them; if not, we explain how to take a sample.

Yes. Packages in the shop's “Consulting” category can be added to the cart and purchased like any other product; no shipping fee applies to services. For a tailored scope, you can request a quote from the Consulting page.

Yes. Choose “Corporate / Bulk Order Quote” in the contact form and we will prepare a quote based on stock.

Yes. We make corporate agreements with businesses that have more than one growing site, covering regular supply and consulting based on the season plan.

We work with farms, greenhouse operations, cooperatives and landscaping companies.

When you sign in, your favourites are saved to your account and appear on your other devices. Your cart is saved to your account too and comes back when you sign in on another device.

Click “Forgot password” on the sign-in page and enter your email address. We send you a single-use reset link valid for one hour.

You can delete your account yourself under My account > Notification & contact preferences. For other requests about your personal data, choose the subject “Data request (KVKK)” in the Contact form; requests are answered within 30 days at the latest.

You can switch your commercial message permissions on and off separately for email, SMS and calls under My account > Notification & contact preferences. Order and shipping notifications are independent of these permissions.

You can turn on two-step verification under My account > Security & sessions; at sign-in you are asked for a code from the authenticator app on your phone in addition to your password. You can change your password under My account > Profile & security.

Enter your email address in the newsletter form at the bottom of the page and tick the consent box; your subscription starts when you click the link in the confirmation email we send. You can unsubscribe at any time using the link at the bottom of every newsletter email.

If you are signed in as a member and have given permission for marketing emails, we send one reminder when products have been left in your cart for 6 hours without activity; this email is sent at most once every 7 days. You can turn the permission off under My account > Notification & contact preferences.

Click the “Cookie preferences” link at the very bottom of the page to change your choice at any time. Strictly necessary cookies are required for the site to work; Google Analytics cookies are used only if you allow them.

Our phone and WhatsApp line is open Monday–Friday, 09:00–18:00. You can write through the contact form or by email at any time; messages are answered during working hours.

You can fill in the form on the Contact page, message us on WhatsApp, call us or send an email. If you are a member, you can follow your conversations under My account > My messages.

Yes. Use the TR / EN switch at the top of the page to view the site in Turkish or English.